Terms & Conditions

Introduction

By hiring The Lonely Pixel Limited for web design and development services, you are agreeing to the following terms and conditions. These terms ensure both parties are aware of their responsibilities and outline the procedure for handling any issues that may arise.

What do both parties agree to do?

• Client: You have the authority to enter into this contract on behalf of yourself, your company or your organisation. You'll give me everything I reasonably require of you to complete the project as and when and in the format I need it. You'll review my work; provide feedback and approval in a timely manner. Deadlines work two ways, so you'll also be bound by dates we set together, as will I.
• The Lonely Pixel Limited: I have the experience and ability to do everything I've agreed with you and I'll do it all in a professional and timely manner. I'll endeavour to meet every deadline that's set. I will not take on any other projects during the time that I am working on your project that would affect my ability to deliver your project on schedule.

Getting down to the nitty gritty

If, at any stage, you're not happy with the direction my work is taking, you'll pay me in full for everything I've produced to that point and terminate this contract.

If one of us is in breach of our obligations to the other then the non-breaching party shall be entitled to terminate this contract immediately by written notice if the breach cannot be remedied or if it has not been remedied within 7 days of written notice asking for such a remedy.

Web Design

I create look-and-feel designs, and flexible layouts that adapt to the capabilities of many devices and screen sizes. I create designs iteratively and use predominantly HTML and CSS so I may not waste time mocking up every template as a static visual. I may use static visuals to indicate a look-and-feel direction (colour, texture and typography). You'll have two or more opportunities to review my work and provide feedback.

Graphics and photographs

You should supply graphic files in an editable, vector digital format. You should supply photographs in a high-resolution digital format. If you choose to buy stock photographs, we can suggest stock libraries. If you'd like us to search for photographs for you, we can provide a separate estimate for that.

Text content

I'm not responsible for inputting all text and images into your content management system. Every page we have a design for will be populated and training will be provided on how to add the content for the remaining pages yourselves. I provide professional copywriting and editing services, so if you'd like me to create new content, I can provide a separate estimate for that.

HTML, CSS and Javascript

I deliver templates developed from HTML5 markup, CSS2.1 + 3 stylesheets for styling and unobtrusive JavaScript for feature detection, polyfills and behaviours.

Artificial intelligence (AI)

How I use AI on your project

I may use AI tools as part of delivering your work, within the boundaries below.

Content and images
I may use AI to help generate or refine content (for example copy drafts or variations) and to produce or adapt images where that fits the brief and we've agreed it.

Layouts and design
I do not use AI to generate layouts, page structure, or visual designs. Composition, typography, colour, UI patterns, and how the site looks and feels across devices are crafted by hand.

Code
I may use AI to help with specific, complex tasks (for example investigating an awkward bug, exploring a technical approach, or working through a discrete piece of logic). Most day-to-day coding—building features, wiring things together, and reviewing what ships—is still written and refined by hand.

Your feedback: AI and design reviews

When I send you design deliverables for review (layouts, visuals, UI/UX), you agree not to use AI tools to analyse them, generate critiques, or draft feedback on those designs.

AI tools tend to always surface negatives, including minor or speculative points—and may invent problems that aren't grounded in the brief, accessibility standards, or professional judgment. Using them to drive design feedback often leads to round after round of unnecessary revisions instead of clear, proportionate decisions within our agreed review cycles.

Nothing here stops you from sharing your own honest feedback, from colleagues, or from professional stakeholders. You may still use AI to work on content (copy, messaging, or documentation), provided that doesn’t override design decisions we’ve already agreed unless we explicitly revisit them.

Browser testing

Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person's experience of a design should be appropriate to the capabilities of a browser or device.

I test my work in current versions of major desktop browsers including Safari, Chrome, Edge, Firefox, and Opera. I won't test in older browsers unless agreed separately. If you need an enhanced design for an older browser, I can provide a separate estimate for that.

Mobile browser testing

Testing using popular smaller screen devices is essential in ensuring that a person's experience of a design is appropriate to the capabilities of the device they're using.

I test my designs in:

• iOS 15: Safari, Chrome
• Android: Chrome on Android Emulator

I won't test in Blackberry, Opera Mini/Mobile, specific Android devices, Windows or other mobile browsers unless agreed separately. If you need me to test using these, I can provide a separate estimate.

Search Engine Optimisation (SEO)

I don't guarantee improvements to your website's search engine ranking, but the web pages that I build are accessible to search engines.

Changes and revisions

Fixed-price contracts are rarely beneficial to you, as they often limit you to your earliest ideas. I don't want to limit your ability to change your mind. The price at the beginning of this contract is based on the length of time I estimate I'll need to accomplish everything you've told me you want to achieve in the initial scope, but I'm happy to be flexible.

Surcharge

Occasionally you as a client will want or need extra work to be carried out that was not part of the original agreement or estimate. This is no problem; any extra work will be billed at a daily rate of £400 + VAT.

Technical support

I'm not a website hosting company so I don't offer support for website hosting, email or other services relating to hosting. If you already have hosting, great. If not, I can help you set up hosting and related tools, with a separate estimate. Ongoing management of the server will be your responsibility.

Warranty

I will provide bug fixes for any bugs or issues included in the scope of this contract reported within a 30-day grace period following project completion (defined by client sign-off on the staging version). Any fixes outside scope or beyond that period are your responsibility. Hourly projects and content placement/editing/design decisions are not subject to warranty. Further support may be negotiated as needed.

White Labelling

As part of our white labeling agreement, agencies should expect complete discretion and non-disclosure of our direct involvement. Deliverables will be branded with your agency's details per your instructions. We won't disclose our involvement unless agreed in writing. Any branding requirements and scope of rebranding must be agreed before work begins.

Managed Website Subscriptions

Some of our services are offered on a pay-monthly subscription basis. The following terms apply in addition to those above when you engage us on this basis.

Ownership
The website, all code, design assets, and hosted files remain the intellectual property of The Lonely Pixel Limited for the duration of the subscription. Ownership does not transfer to you under a subscription arrangement.

Initial 12-month period
Your subscription begins on the date your website goes live and runs for an initial period of 12 months. Your monthly fee is fixed for this period and will not increase.

Automatic transition to maintenance
At the end of your initial 12-month period, your service will automatically transition to one of our standard maintenance packages (Essential, Plus, or Complete) as agreed at the start of your subscription. The applicable package and rate will be confirmed in your proposal. Maintenance packages are available on monthly, quarterly, or annual billing — discounts apply to quarterly and annual plans as detailed on our maintenance pricing page. We'll remind you at least 30 days before this transition takes place.

Cancellation
You may cancel your subscription at any time by giving 30 days' written notice. On cancellation, the website will be taken offline and all associated files deleted after a 30-day grace period. No refund will be issued for any partial month remaining at the point of cancellation.

Buying out your website
If you wish to take ownership of your website and its source files at any point, you may do so by paying the buyout fee agreed at the start of your subscription. On receipt of full payment, all intellectual property rights transfer to you in line with the Intellectual Property Rights clause above.

Hosting and continuity
Your website is hosted on our infrastructure. If payments fall overdue, the site may be suspended in line with the Payments clause above.

Legal stuff

I'll carry out our work in accordance with good industry practice and the standard expected from a qualified professional.

That said, I can't guarantee that all functions will always be error-free. I'm not liable for any damages or losses arising out of using or being unable to use the website. Your liability to me is also limited to the project fee. If any part of this contract is unenforceable, the rest remains valid.

Confidentiality

I agree to keep all your confidential information private, including our terms, and will not share or use it outside the scope of this project without your written permission.

Intellectual property rights

"Intellectual property rights" includes all rights to code, content, images, trademarks, and so on — whether registered or not.

• You guarantee that everything you provide is either yours or you have permission to use it.
• I guarantee the same for anything I create.
• Once paid in full, I assign all rights to you for the website and its custom assets. I'll give you all source files.
• Anything I made before or outside the project scope stays mine.
• I license to you the combination of those elements for this project only unless we agree otherwise in writing.

Payments

I issue invoices electronically. Payment is due within 14 days via BACS or Stripe. All prices are in GBP. You cover international transfer fees. I may charge 1% monthly interest on late payments.

If payments are overdue, I may freeze work with 72 hours' notice. Any third-party costs (fonts, stock photos, travel, etc.) will be billed if agreed beforehand.

But where's all the horrible small print?

Just like a parking ticket, neither of us can transfer this contract to anyone else without the other's permission.

We both agree to comply with relevant laws. If one part of this contract becomes invalid, the rest remains in place.

Though the tone is friendly, this is a legal agreement under the jurisdiction of the courts of England and Wales.

Conclusion

This document outlines our working relationship and legal obligations. By proceeding with our services, you agree to these terms.